Customer & Privacy Policy

CUSTOMER & PRIVACY POLICY

We are very conscious of protecting customer data. We store your data in our customer database. This is primarily about Name, Address, Telephone number and E-mail address.

We do not resell personal information.

We need the information below when we have to send the item to you, and this means that the shipping company must have this information so that the package can be sent to you.

. Name
. Address
. Phone number
. Email address

You can have your information deleted at any time. The personal information is registered with Little Llama and stored for up to five years, after which the information is deleted. When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.

Little Llama has access to the information registered about you (name, address, e-mail and mobile phone number, product purchases). Pensopay handles customer information and treats this confidentially and the data is encrypted. We do not store and transmit customer information encrypted.

Read more about your protection as a consumer when you buy via a PensoPay payment solution:
https://pensopay.com/more/consumer protection/

As registered with Little Llama, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be made via the e-mail address info@littlellama.dk .

COOKIES
At https://www.littlellama.dk, cookies are used with the aim of optimizing the website and its functionality, thus making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy .

LOG STATISTICS
Occasionally we use log statistics on https://www.littlellama.dk, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is leaving, etc.

The log statistics are only used for the purpose of optimizing Little Llama's website.

CONSUMER PROTECTION

Read more about your protection as a consumer when you buy via a PensoPay payment solution:

https://pensopay.com/more/consumer protection/

COMPLAINT OPTIONS

Complaints about products can be sent to:

The Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

For EU citizens outside the EU, complaints must be sent via the EU Commission's online complaints platform.
ec.europa.eu

In the event of a complaint, our e-mail address must be stated: info@littlellama.dk as well as the website on which you purchased the item.