Trading conditions, GPDR and secure payment
Trading conditions for Little Llama Denmark
Little Llama accepts online payments with;
- We saw,
- Mobilepay Online,
- Visa Electron.
Payment will only be debited to your account when the physical item is shipped or the virtual product is created, unless otherwise agreed or stated in your order.
When paying with Visa Electron and Mastercard Debit, which are debit cards, the payment will be reserved on your account in accordance with the terms of your card, until we withdraw or reject the payment.
All amounts on the website include VAT.
The website uses the following currencies for pricing:
- Denmark - Kroner (DKK),
- Euro (EUR)
- You can choose to use ViaBill when you shop through us. Information about Viabill
Little Llama uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by outsiders.
Little Llama's own website also uses encryption with SSL protocol.
The delivery time for your order is 1-3.
Delivery area: We deliver to all countries within the EU and EEA.
Little Llama ships goods with the following: PostNord - Private, PostNord - Business, PostNord - Optional delivery location, DAO - Direct, DAO - Parcelshop
The freight is calculated based on weight.
You will be able to choose between having the package sent "without delivery" or "with delivery".
You will always receive a track and trace number so that you can follow your package from our warehouse to your home.
Right of withdrawal
There is a 14-day full right of withdrawal for goods purchased on the website, unless otherwise agreed or stated in your order.
The 14 day period starts on the day the order is delivered.
Any return costs are borne by the customer himself.
Requests for cancellation must be communicated to us no later than 14 days after delivery and reach us no later than 14 days after we have been informed of your use of the right of cancellation.
Requests to use the right of cancellation must be sent to email@example.com , to which the standard cancellation form must be completed and sent (cf. the form at the bottom of the trading conditions).
Condition of the item upon return
You are liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store.
If the item has been tried on in addition to what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to Little Llama to assess the condition of the goods.
Right of complaint
There is a 2-year warranty on products in accordance with the Danish Sales Act. The right to complain applies to all errors in software, material and manufacturing.
Complaint regarding errors and defects must be reported to Little Llama within a reasonable time after receipt of the goods. Here the max. two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.
The complaint is waived in case of incorrect or unusual use of the product.
When returning, contact the company:
Complaints will not be accepted if these have been sent cash on delivery.
We do not resell personal information and do not pass on your personal information to others, it is only registered in our customer directory. You can have your information deleted at any time.
In order for you to buy on the website www.Little Llama.dk, we need the following information:
. Mobile phone number
. Email address
We register your personal data with the aim of being able to deliver the goods to you.
The personal information is registered with Little Llama and stored in accordance with EU regulations, after which the information is deleted.
When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.
Only the director and the employees of Little Llama have access to the information registered about you.
There is the owner who is the data controller in Little Llama is.
We store and transmit customer information encrypted.
As registered with Little Llama, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act, inquiries in connection with this should be directed to firstname.lastname@example.org .
At www.LittleLlama.dk, cookies can be used with the aim of optimizing the website and its functionality, and thus making the visit as easy as possible for you.
We use log statistics on www.LittleLlama.dk, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website they leave, etc.
The log statistics are only used for the purpose of optimizing Little Llama's website.
Read more about your protection as a consumer when you buy via a PensoPay payment solution:
In the event of a complaint, our e-mail address must be stated: email@example.com as well as the website on which you purchased the item.
A complaint about a product or service can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
You can complain to the Center for Complaint Resolution via the Complaint Portal for Nævnenes Hus (Link) .
For EU citizens outside the EU, complaints must be sent via the EU Commission's online complaints platform.
Standard cancellation form
Cancellation form is completed and returned only if the right of cancellation is exercised). link to cancellation form.
You must state the following when making a cancellation purchase.
- I (* ) hereby announce that I (* ) wish to exercise the right of withdrawal in connection with my (* ) purchase agreement for the following goods (* ) / delivery of the following services (* )
- Ordered it (* ) /received it (* )
- The consumer's name
- The consumer's address
- The consumer's signature (if the withdrawal form is communicated on paper)
With best regards
Little Llama Denmark
CVR: DK 35363319
Mail to: info@LittleLlama.dk